At PrecisionWP, we strive to ensure complete satisfaction with our plugins and related services. If you’re unsatisfied with your purchase, this policy outlines the terms for refunds.
Eligibility for Refunds
We offer refunds under the following conditions:
- Technical Issues:
- If the purchased plugin fails to function as described due to unresolved technical issues.
- Example: Plugin incompatibility with your WordPress setup after our support team confirms the issue cannot be resolved.
- Non-Delivery:
- If you do not receive access to the plugin after payment due to an error on our end.
- Duplicate Purchase:
- Refunds for accidental duplicate orders.
Refund requests must be submitted within 14 days of purchase.
Non-Refundable Situations
Refunds will not be issued for:
- Changes of mind after purchase.
- Issues caused by third-party plugins, themes, or hosting configurations.
- Products purchased during promotions or sales (unless explicitly stated otherwise).
How to Request a Refund
- Contact Support: Email us at contact@precisionwp.net with:
- Your order number.
- A detailed description of the issue (e.g., error logs, screenshots).
- Review Process:
- Our team will respond within 5 business days to resolve the issue or approve a refund.
- Refund Processing:
- Approved refunds are issued to the original payment method within 7 business days.
Return Policy for Digital Products
- License Deactivation: Upon refund approval, your license key will be deactivated.
- Cancellation of a transaction: Is in accordance with the Consumer Protection (Cancellation), Htsa”a – 2010 and Consumer Protection Act, 1981
Support and Contact
For questions or refund requests, contact us at:
📧 Email: contact@precisionwp.net
Additional Notes
- Refunds do not apply to subscription renewals.
- We reserve the right to deny refunds if abuse of this policy is suspected.
Last Updated: 13.04.2025
This policy ensures transparency and fairness for all PrecisionWP customers. Thank you for trusting us with your WooCommerce needs! 🚀